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Shipping

Processing

Most items will ship out within 1-3 business days of ordering (weekends and holidays not included).

You will be informed if an item in your order is not available for immediate shipment. Therefore, the order may be separated into different shipments (for no extra charge), and items ordered together may not be shipped out on the same day.

If you would like to cancel a backordered item in your order, simply send us your request by submitting a ticket, we’ll get back to you within 24 hours.

Shipping Rates & Times

Please refer to the table below for various shipping times to international destinations.

Just a reminder that shipping times are estimated, and might take longer during peak season or due to an incorrect address. 

CountryStandart shippingExpress shipping
USA, Canada2-4 weeks11-22 days
UK14-25 days9-20 days
European countries11-21 days8-18 days
Other countriesPlease contact usPlease contact us

Standart shipping - regular air mail, express shipping - EMS.

Very rarely shipping may be has a delay up to 1 or 2 weeks.

Shipping Status

You can simply log into your account and click “My Orders” to view your order status.

Please submit a ticket within 6 months of shipment if the package does not arrive on time. Our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.

Click here to learn more about tracking.

P.O. Boxes & APO/FPO Addresses

We do not ship to P.O. Boxes or APO/FPO addresses at the moment. Please make sure to write a detailed and valid shipping address while placing the order.

Where we ship

  • Austria
  • Australia
  • Bulgaria
  • Czech Republic
  • Cyprus
  • France
  • Indonesia
  • Israel
  • Greece
  • Japan
  • Korea
  • Republic of Lithuania
  • Latvia
  • Macedonia
  • Malaysia
  • Moldova
  • Netherlands
  • New Zealand
  • Poland
  • Romania
  • Serbia
  • Thailand
  • Switzerland
  • United Kingdom
  • United States
  • Canada

*if your country is not in the list, please contact us

UPDATE 07.06.2021: DELIVERIES TO USA AND CANADA ARE CURRENTLY TAKING AROUND 2-3 WEEKS, TO EUROPE UNION 2-3 WEEKS, UNITED KINGDOM NOT delivery, AUSTRALIA 6-8 WEEKS.

Dear customers!

We would like to inform you about possible delays in the delivery of letters and parcels abroad.

The fact is that about 100 countries around the world have restricted the processing of international correspondence to prevent the spread of COVID-19. Serious slowdowns are also associated with a reduction in air traffic. Almost always, a large proportion of shipments are carried out through the reloading of passenger boards, this is the practice of most postal administrations.

We do our best to ensure that parcels reach their destinations with minimal delays.

We sincerely apologize for the inconvenience. We hope that in the very near future, postal communication will be restored in full and with all countries, while parcels to open countries will reach, but not in the usual time frame.

We will keep you updated.

Country of destinationCurrent shipping methodEstimated time of arrival in the country of destination (from the date of transfer to the carrier)A comment
USAAir delivery by several air routes 1-2 flights per week.2-3 weeks 
UKAir delivery by several air routes 1-2 flights per week.not
EuropeDelivery by land transport14-25 days 
GermanyDelivery by ground transport + 2 flights per week14-25 days 
ChinaDaily flights, except Friday1-2 Weeks  
Hong KongAir delivery 3-4 flights per week1-2 Weeks 
BelarusDelivery by land transportWeek 1 
KazakhstanDelivery by land transportWeek 1 
KyrgyzstanDelivery by land transport2 weeksDelivery is carried out through Kazakhstan
UzbekistanDelivery by land transport3 weeksDelivery is carried out through Kazakhstan
UkraineDelivery by land transportWeek 1 
MoldaviaDelivery by land transport2-3 weeksDelivery is carried out through Ukraine
AzerbaijanDelivery by land transport1-2 weeks 
GeorgiaDelivery by land transport1-2 weeks 
CyprusDelivery by land transport3 weeks 
MaltaDelivery by land transport3 weeks 
CanadaAuto + air delivery once a week2-3 weeksAir delivery is carried out through Europe
JapanAir delivery once a week3-4 weeksAir delivery is carried out through Europe
IsraelAir delivery on a weekly basis by different air routes2-3 weeksPart of the air mail is delivered in transit through Baku
South KoreaAir delivery 2 times a month2-3 weeks 
MongoliaDelivery by land transport3-4 weeks 
VietnamAir delivery 2 times a month4-5 weeks 
SingaporeAir delivery 2 times a month4-5 weeksDelivery is carried out in transit through Vietnam and Hong Kong
TaiwanAir delivery 2 times a month4-5 weeksDelivery is carried out in transit through Vietnam and Hong Kong
IndonesiaAir delivery 2 times a month4-5 weeksDelivery is carried out in transit through Vietnam and Hong Kong
MalaysiaAir delivery 2 times a month4-5 weeksDelivery is carried out in transit through Vietnam and Hong Kong
UAEAir delivery 2 times a month3-4 weeks 
Saudi ArabiaAir delivery 2 times a month3-4 weeksDelivery is carried out in transit through the UAE
QatarAir delivery 2 times a month3-4 weeksDelivery is carried out in transit through the UAE
PakistanAir delivery 2 times a month3-4 weeksDelivery is carried out in transit through the UAE
JordanAir delivery 2 times a month3-4 weeksDelivery is carried out in transit through the UAE
SudanAir delivery 2 times a month3-4 weeksDelivery is carried out in transit through the UAE
IndiaAir delivery 2 times a month3-4 weeksDelivery is carried out in transit through the UAE
BrazilAir delivery - nonotRussian Post is negotiating with several air carriers to resume flights
AustraliaAir delivery - nonotRussian Post is negotiating with several air carriers to resume flights
New ZealandAir delivery - nonotRussian Post is negotiating with several air carriers to resume flights
TajikistanNo mail messageThe dates will be determined after the start of the flightRussian Post is negotiating with air carriers and foreign partners about the start of delivery
Middle East CountriesNo mail messageThe dates will be determined after the start of the flightRussian Post is negotiating with air carriers and foreign partners about the start of delivery
Latin and South AmericaNo mail messageThe dates will be determined after the start of the flightRussian Post is negotiating with air carriers and foreign partners about the start of delivery
AfricaNo mail messageThe dates will be determined after the start of the flightRussian Post is negotiating with air carriers and foreign partners about the start of delivery
OceaniaNo mail messageThe dates will be determined after the start of the flightRussian Post is negotiating with air carriers and foreign partners about the start of delivery
LibyaThe country is closed for receiving and sending mailnot 
Easter Island (Chile)The country is closed for receiving and sending mailnot 
EcuadorThe country is closed for receiving and sending mailnot 
MauritaniaThe country is closed for receiving and sending mailnot 
South AfricaThe country is closed for receiving and sending mailnot 
HondurasThe country is closed for receiving and sending mailnot 
ChadThe country is closed for receiving and sending mailnot 
BoliviaThe country is closed for receiving and sending mailnot 
MalawiThe country is closed for receiving and sending mailnot 
CubaThe country is closed for receiving and sending mailnot 
TurkmenistanThe country is closed for receiving and sending mailnot 
SurinameThe country is closed for receiving and sending mailnot