Shipping
Processing
Most items will ship out within 1-3 business days of ordering (weekends and holidays not included).
You will be informed if an item in your order is not available for immediate shipment. Therefore, the order may be separated into different shipments (for no extra charge), and items ordered together may not be shipped out on the same day.
If you would like to cancel a backordered item in your order, simply send us your request by submitting a ticket, we’ll get back to you within 24 hours.
Shipping Rates & Times
Please refer to the table below for various shipping times to international destinations.
Just a reminder that shipping times are estimated, and might take longer during peak season or due to an incorrect address.
| Country | Standart shipping | Express shipping |
| USA, Canada | 2-4 weeks | 11-22 days |
| UK | 14-25 days | 9-20 days |
| European countries | 11-21 days | 8-18 days |
| Other countries | Please contact us | Please contact us |
Standart shipping - regular air mail, express shipping - EMS.
Very rarely shipping may be has a delay up to 1 or 2 weeks.
Shipping Status
You can simply log into your account and click “My Orders” to view your order status.
Please submit a ticket within 6 months of shipment if the package does not arrive on time. Our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
Click here to learn more about tracking.
P.O. Boxes & APO/FPO Addresses
We do not ship to P.O. Boxes or APO/FPO addresses at the moment. Please make sure to write a detailed and valid shipping address while placing the order.
Where we ship
- Austria
- Australia
- Bulgaria
- Czech Republic
- Cyprus
- France
- Indonesia
- Israel
- Greece
- Japan
- Korea
- Republic of Lithuania
- Latvia
- Macedonia
- Malaysia
- Moldova
- Netherlands
- New Zealand
- Poland
- Romania
- Serbia
- Thailand
- Switzerland
- United Kingdom
- United States
- Canada
*if your country is not in the list, please contact us
UPDATE 07.06.2021: DELIVERIES TO USA AND CANADA ARE CURRENTLY TAKING AROUND 2-3 WEEKS, TO EUROPE UNION 2-3 WEEKS, AUSTRALIA 6-8 WEEKS.
Dear customers!
We would like to inform you about possible delays in the delivery of letters and parcels abroad.
The fact is that about 100 countries around the world have restricted the processing of international correspondence to prevent the spread of COVID-19. Serious slowdowns are also associated with a reduction in air traffic. Almost always, a large proportion of shipments are carried out through the reloading of passenger boards, this is the practice of most postal administrations.
We do our best to ensure that parcels reach their destinations with minimal delays.
We sincerely apologize for the inconvenience. We hope that in the very near future, postal communication will be restored in full and with all countries, while parcels to open countries will reach, but not in the usual time frame.
We will keep you updated.
| Country of destination | Current shipping method | Estimated time of arrival in the country of destination (from the date of transfer to the carrier) | A comment |
| USA | Air delivery by several air routes 1-2 flights per week. | 2-3 weeks | |
| UK | Air delivery by several air routes 1-2 flights per week. | 1-2 weeks | |
| Europe | Delivery by land transport | 14-25 days | |
| Germany | Delivery by ground transport + 2 flights per week | 14-25 days | |
| China | Daily flights, except Friday | 1-2 Weeks | |
| Hong Kong | Air delivery 3-4 flights per week | 1-2 Weeks | |
| Belarus | Delivery by land transport | Week 1 | |
| Kazakhstan | Delivery by land transport | Week 1 | |
| Kyrgyzstan | Delivery by land transport | 2 weeks | Delivery is carried out through Kazakhstan |
| Uzbekistan | Delivery by land transport | 3 weeks | Delivery is carried out through Kazakhstan |
| Ukraine | Delivery by land transport | Week 1 | |
| Moldavia | Delivery by land transport | 2-3 weeks | Delivery is carried out through Ukraine |
| Azerbaijan | Delivery by land transport | 1-2 weeks | |
| Georgia | Delivery by land transport | 1-2 weeks | |
| Cyprus | Delivery by land transport | 3 weeks | |
| Malta | Delivery by land transport | 3 weeks | |
| Canada | Auto + air delivery once a week | 2-3 weeks | Air delivery is carried out through Europe |
| Japan | Air delivery once a week | 3-4 weeks | Air delivery is carried out through Europe |
| Israel | Air delivery on a weekly basis by different air routes | 2-3 weeks | Part of the air mail is delivered in transit through Baku |
| South Korea | Air delivery 2 times a month | 2-3 weeks | |
| Mongolia | Delivery by land transport | 3-4 weeks | |
| Vietnam | Air delivery 2 times a month | 4-5 weeks | |
| Singapore | Air delivery 2 times a month | 4-5 weeks | Delivery is carried out in transit through Vietnam and Hong Kong |
| Taiwan | Air delivery 2 times a month | 4-5 weeks | Delivery is carried out in transit through Vietnam and Hong Kong |
| Indonesia | Air delivery 2 times a month | 4-5 weeks | Delivery is carried out in transit through Vietnam and Hong Kong |
| Malaysia | Air delivery 2 times a month | 4-5 weeks | Delivery is carried out in transit through Vietnam and Hong Kong |
| UAE | Air delivery 2 times a month | 3-4 weeks | |
| Saudi Arabia | Air delivery 2 times a month | 3-4 weeks | Delivery is carried out in transit through the UAE |
| Qatar | Air delivery 2 times a month | 3-4 weeks | Delivery is carried out in transit through the UAE |
| Pakistan | Air delivery 2 times a month | 3-4 weeks | Delivery is carried out in transit through the UAE |
| Jordan | Air delivery 2 times a month | 3-4 weeks | Delivery is carried out in transit through the UAE |
| Sudan | Air delivery 2 times a month | 3-4 weeks | Delivery is carried out in transit through the UAE |
| India | Air delivery 2 times a month | 3-4 weeks | Delivery is carried out in transit through the UAE |
| Brazil | Air delivery - no | not | Russian Post is negotiating with several air carriers to resume flights |
| Australia | Air delivery - no | not | Russian Post is negotiating with several air carriers to resume flights |
| New Zealand | Air delivery - no | not | Russian Post is negotiating with several air carriers to resume flights |
| Tajikistan | No mail message | The dates will be determined after the start of the flight | Russian Post is negotiating with air carriers and foreign partners about the start of delivery |
| Middle East Countries | No mail message | The dates will be determined after the start of the flight | Russian Post is negotiating with air carriers and foreign partners about the start of delivery |
| Latin and South America | No mail message | The dates will be determined after the start of the flight | Russian Post is negotiating with air carriers and foreign partners about the start of delivery |
| Africa | No mail message | The dates will be determined after the start of the flight | Russian Post is negotiating with air carriers and foreign partners about the start of delivery |
| Oceania | No mail message | The dates will be determined after the start of the flight | Russian Post is negotiating with air carriers and foreign partners about the start of delivery |
| Libya | The country is closed for receiving and sending mail | not | |
| Easter Island (Chile) | The country is closed for receiving and sending mail | not | |
| Ecuador | The country is closed for receiving and sending mail | not | |
| Mauritania | The country is closed for receiving and sending mail | not | |
| South Africa | The country is closed for receiving and sending mail | not | |
| Honduras | The country is closed for receiving and sending mail | not | |
| Chad | The country is closed for receiving and sending mail | not | |
| Bolivia | The country is closed for receiving and sending mail | not | |
| Malawi | The country is closed for receiving and sending mail | not | |
| Cuba | The country is closed for receiving and sending mail | not | |
| Turkmenistan | The country is closed for receiving and sending mail | not | |
| Suriname | The country is closed for receiving and sending mail | not |