Shipping
Processing
Most items will ship out within 1-3 business days of ordering (weekends and holidays not included).
You will be informed if an item in your order is not available for immediate shipment. Therefore, the order may be separated into different shipments (for no extra charge), and items ordered together may not be shipped out on the same day.
If you would like to cancel a backordered item in your order, simply send us your request by submitting a ticket, we’ll get back to you within 24 hours.
Shipping Rates & Times
Please refer to the table below for various shipping times to international destinations.
Just a reminder that shipping times are estimated, and might take longer during peak season or due to an incorrect address.
| Country | Standart shipping | Express shipping |
| USA, Canada | 2-4 weeks | 11-22 days |
| UK | 14-25 days | 9-20 days |
| European countries | 11-21 days | 8-18 days |
| Other countries | Please contact us | Please contact us |
Standart shipping - regular air mail, express shipping - EMS.
Very rarely shipping may be has a delay up to 1 or 2 weeks.
Shipping Status
You can simply log into your account and click “My Orders” to view your order status.
Please submit a ticket within 6 months of shipment if the package does not arrive on time. Our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
Click here to learn more about tracking.
P.O. Boxes & APO/FPO Addresses
We do not ship to P.O. Boxes or APO/FPO addresses at the moment. Please make sure to write a detailed and valid shipping address while placing the order.
Where we ship
- Austria
- Australia
- Bulgaria
- Czech Republic
- Cyprus
- France
- Indonesia
- Israel
- Greece
- Japan
- Korea
- Republic of Lithuania
- Latvia
- Macedonia
- Malaysia
- Moldova
- Netherlands
- New Zealand
- Poland
- Romania
- Serbia
- Thailand
- Switzerland
- United Kingdom
- United States
- Canada
*if your country is not in the list, please contact us
UPDATE 08.01.2021: DELIVERIES TO USA AND CANADA ARE CURRENTLY TAKING AROUND 2-3 WEEKS, TO EUROPE UNION 2-3 WEEKS, UNITED KINGDOM NOT delivery, AUSTRALIA 6-8 WEEKS.
This list will help you check the status of delivery to the country of interest. Some of them do not accept departures due to the lack of air traffic and the inability to use transit routes. Delivery to other countries will take longer than usual. Finally, delivery to Europe, the United States, and China with CAVID-19 restrictions now takes 1-2 weeks, not much longer than the standard one.
| Country of destination | Current shipping method | Estimated time of arrival in the country of destination (from the date of transfer to the carrier) | A comment |
| USA | Air delivery by several air routes 1-2 flights per week. | 2-3 weeks | |
| UK | Air delivery by several air routes 1-2 flights per week. | not | |
| Europe | Delivery by land transport | 14-25 days | |
| Germany | Delivery by ground transport + 2 flights per week | 14-25 days | |
| China | Daily flights, except Friday | 1-2 Weeks | |
| Hong Kong | Air delivery 3-4 flights per week | 1-2 Weeks | |
| Belarus | Delivery by land transport | Week 1 | |
| Kazakhstan | Delivery by land transport | Week 1 | |
| Kyrgyzstan | Delivery by land transport | 2 weeks | Delivery is carried out through Kazakhstan |
| Uzbekistan | Delivery by land transport | 3 weeks | Delivery is carried out through Kazakhstan |
| Ukraine | Delivery by land transport | Week 1 | |
| Moldavia | Delivery by land transport | 2-3 weeks | Delivery is carried out through Ukraine |
| Azerbaijan | Delivery by land transport | 1-2 weeks | |
| Georgia | Delivery by land transport | 1-2 weeks | |
| Cyprus | Delivery by land transport | 3 weeks | |
| Malta | Delivery by land transport | 3 weeks | |
| Canada | Auto + air delivery once a week | 2-3 weeks | Air delivery is carried out through Europe |
| Japan | Air delivery once a week | 3-4 weeks | Air delivery is carried out through Europe |
| Israel | Air delivery on a weekly basis by different air routes | 2-3 weeks | Part of the air mail is delivered in transit through Baku |
| South Korea | Air delivery 2 times a month | 2-3 weeks | |
| Mongolia | Delivery by land transport | 3-4 weeks | |
| Vietnam | Air delivery 2 times a month | 4-5 weeks | |
| Singapore | Air delivery 2 times a month | 4-5 weeks | Delivery is carried out in transit through Vietnam and Hong Kong |
| Taiwan | Air delivery 2 times a month | 4-5 weeks | Delivery is carried out in transit through Vietnam and Hong Kong |
| Indonesia | Air delivery 2 times a month | 4-5 weeks | Delivery is carried out in transit through Vietnam and Hong Kong |
| Malaysia | Air delivery 2 times a month | 4-5 weeks | Delivery is carried out in transit through Vietnam and Hong Kong |
| UAE | Air delivery 2 times a month | 3-4 weeks | |
| Saudi Arabia | Air delivery 2 times a month | 3-4 weeks | Delivery is carried out in transit through the UAE |
| Qatar | Air delivery 2 times a month | 3-4 weeks | Delivery is carried out in transit through the UAE |
| Pakistan | Air delivery 2 times a month | 3-4 weeks | Delivery is carried out in transit through the UAE |
| Jordan | Air delivery 2 times a month | 3-4 weeks | Delivery is carried out in transit through the UAE |
| Sudan | Air delivery 2 times a month | 3-4 weeks | Delivery is carried out in transit through the UAE |
| India | Air delivery 2 times a month | 3-4 weeks | Delivery is carried out in transit through the UAE |
| Brazil | Air delivery - no | not | Russian Post is negotiating with several air carriers to resume flights |
| Australia | Air delivery - no | not | Russian Post is negotiating with several air carriers to resume flights |
| New Zealand | Air delivery - no | not | Russian Post is negotiating with several air carriers to resume flights |
| Tajikistan | No mail message | The dates will be determined after the start of the flight | Russian Post is negotiating with air carriers and foreign partners about the start of delivery |
| Middle East Countries | No mail message | The dates will be determined after the start of the flight | Russian Post is negotiating with air carriers and foreign partners about the start of delivery |
| Latin and South America | No mail message | The dates will be determined after the start of the flight | Russian Post is negotiating with air carriers and foreign partners about the start of delivery |
| Africa | No mail message | The dates will be determined after the start of the flight | Russian Post is negotiating with air carriers and foreign partners about the start of delivery |
| Oceania | No mail message | The dates will be determined after the start of the flight | Russian Post is negotiating with air carriers and foreign partners about the start of delivery |
| Libya | The country is closed for receiving and sending mail | not | |
| Easter Island (Chile) | The country is closed for receiving and sending mail | not | |
| Ecuador | The country is closed for receiving and sending mail | not | |
| Mauritania | The country is closed for receiving and sending mail | not | |
| South Africa | The country is closed for receiving and sending mail | not | |
| Honduras | The country is closed for receiving and sending mail | not | |
| Chad | The country is closed for receiving and sending mail | not | |
| Bolivia | The country is closed for receiving and sending mail | not | |
| Malawi | The country is closed for receiving and sending mail | not | |
| Cuba | The country is closed for receiving and sending mail | not | |
| Turkmenistan | The country is closed for receiving and sending mail | not | |
| Suriname | The country is closed for receiving and sending mail | not |